Privacy policy.

Effective Date: July 1st 2024

Euphoria Essence Clean Ltd. ("we," "us," or "our") operates the website www.euphoriaessence.ca  ("Website"). We are committed to protecting the privacy and security of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

We collect the following types of personal information from visitors and customers of our Website:

  • Personal Identification Information: Name, email address, phone number, and billing information.

  • Technical Information: IP addresses, browser type, and operating system.

  • Usage Data: Information about how you interact with our Website, such as pages visited and time spent on the site.

  • Transaction Information: Details of the services you have purchased, including payment method and transaction history.

2. How We Collect Information

We collect personal information through the following methods:

  • Direct Interaction: When you fill out forms, contact us via email, or purchase our services.

  • Automated Technologies: As you navigate through our Website, we automatically collect technical information using cookies and similar tracking technologies.

  • Third-Party Services: We may receive information from third-party services like payment processors or analytics providers.

3. Why We Collect Personal Information

We collect personal information for the following purposes:

  • Service Delivery: To provide and manage the cleaning services you request.

  • Communication: To send you updates, promotional offers, and other information related to our services.

  • Improvement: To enhance our Website, services, and customer experience by analyzing user behaviour.

  • Legal Compliance: To comply with legal obligations and resolve any disputes.

4. How We Store, Use, Share, and Disclose Information

  • Storage: We securely store your personal information on protected servers. We use industry-standard security measures to safeguard your data from unauthorized access.

  • Usage: We use your personal information only for the purposes outlined in this Privacy Policy. We do not sell or rent your information to third parties.

  • Sharing: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and email marketing services. These providers are contractually obligated to protect your data.

  • Disclosure: We may disclose your personal information if required by law, such as in response to a court order or legal process, or to protect the rights and safety of our business and users.

5. Communication with Site Visitors

We may contact you via email, phone, or text message for the following reasons:

  • Service Updates: To inform you about your service bookings and appointments.

  • Promotions: To share special offers, discounts, or other marketing materials. You can opt out of receiving these communications at any time.

  • Customer Support: To respond to your inquiries, requests, or complaints.

6. Cookies and Tracking Tools

Our Website uses cookies and other tracking technologies to:

  • Enhance User Experience: By remembering your preferences and settings.

  • Analyze Website Traffic: To improve our Website’s performance and functionality.

  • Target Advertising: To provide personalized content and ads.

You can control cookies through your browser settings and opt out of certain tracking technologies. Please note that disabling cookies may affect the functionality of our Website.

7. How to Withdraw Consent

If you wish to withdraw your consent for the collection and use of your personal information, you can do so by:

  • Contacting Us: Send a request to support@euphoriaessence.ca to withdraw your consent.

  • Account Settings: Update your preferences or delete your account through your account settings on our Website.

8. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our Website and updating the effective date at the top of this page. Your continued use of our Website after any changes indicates your acceptance of the new terms.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: support@euphoriaessence.ca

Thank you for choosing Euphoria Essence Clean Ltd. We value your trust and are committed to protecting your privacy.